Program Manager of Clinician and Officer Remote Evaluation (CORE)
Job Code: PRMGR - 120
Revision Date: May 11, 2023
Starting Salary: $28.84 hourly $59,993annually
We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.
The purpose of this job is for the CORE Program Manager to oversee the clinical services provided to the community. The Program Manager will coordinate and provide leadership to CORE team in mental health assessments, case management, follow up and linkages within the community. This position is responsible for CORE staff training and supervision. The Program Manager manages the implementation of community, and specialized program outreach. The Program Manager is assigned to the EHN Crisis Call Center and will ensure quality care standards and focus on patient centered care. The Program Manager ensures that all standard operating procedures are met for EHN staff; is responsible in responding to the needs or requirements submitted by the El Paso Police Department and maintaining operational and communication efficiency between both agencies. This position is operational from 8 a.m. to 10 p.m., Monday - Friday, and 10am to 8pm on Saturday and Sunday.
This class works under close to general supervision according to set procedures but determines how or when to complete tasks.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
Minimum Education and Experience Requirements
Requires a Master's Degree in Psychology, Social Sciences or related behavioral field supplemented by three (3) years of progressive clinical, crisis intervention, field case work, or relative experience in crisis law enforcement and two (2) years of supervisory experience; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.
Required Knowledge and Abilities
Knowledge of trauma-informed theories, principles, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.
Performs field work that involves walking or standing some of the time and involves exerting up to twenty-five pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Special Certifications and Licenses
Americans with Disabilities Act (ADA) Compliance
Emergence Health Network is an Equal Opportunity Employer. Americans with Disabilities Act requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Other Job Characteristics
Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.