CORE Program Manager

Program Manager of Clinician and Officer Remote Evaluation (CORE)

Job Code: PRMGR - 120
Revision Date: May 11, 2023

Starting Salary: $28.84 hourly $59,993annually

FLSA: Exempt


We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

The purpose of this job is for the CORE Program Manager to oversee the clinical services provided to the community. The Program Manager will coordinate and provide leadership to CORE team in mental health assessments, case management, follow up and linkages within the community. This position is responsible for CORE staff training and supervision. The Program Manager manages the implementation of community, and specialized program outreach. The Program Manager is assigned to the EHN Crisis Call Center and will ensure quality care standards and focus on patient centered care. The Program Manager ensures that all standard operating procedures are met for EHN staff; is responsible in responding to the needs or requirements submitted by the El Paso Police Department and maintaining operational and communication efficiency between both agencies. This position is operational from 8 a.m. to 10 p.m., Monday - Friday, and 10am to 8pm on Saturday and Sunday.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

  • Assures that CORE clinical components consistently provide high quality, professional counseling, psychotherapy services, crisis intervention and counseling, maintains appropriate documentation, stays current on research and developments in the field, and disseminates best practice information to the unit staff as appropriate.
  • Provides supervision to CORE specialists, licensed staff, and interns, to include orientation and training, individual and group supervision, and evaluation of group and individual performance.
  • Supervises, monitors, and assists in evaluating CORE team program.
  • Ensures compliance with Agency policies and procedures, CORE Operating Guidelines, and law enforcement general orders in respective agencies.
  • Performs assessments remotely based on the nature of the request for services and evaluates individual needs for mental health services as well as determines the level of care of needed services.
  • Assists with recruitment, hiring, and training of staff and volunteers/students.
  • Coordinates training and other related staff development activities and the El Paso Police Department.
  • Provides program support in the areas of contract compliance, reporting, goals and objectives, quality assurance systems, data collection, and documentation.
  • Engages in component and program development, implementation, data evaluation, and formal reporting.
  • Contributes to the development of policies and procedures supporting the delivery of programs and services.
  • In collaboration with all Crisis & Emergency Service Division components, assures coordination and collaboration among all programs and services, and provides support to an integrated case-management approach to client services.
  • Stays informed of and disseminates to staff information related to the legal and ethical issues which may affect or directly influence the CORE unit.
  • Ensures that requests for records are completed in a timely manner and demonstrates ethical conduct in all professional activities.
  • Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires a Master's Degree in Psychology, Social Sciences or related behavioral field supplemented by three (3) years of progressive clinical, crisis intervention, field case work, or relative experience in crisis law enforcement and two (2) years of supervisory experience; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principles, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

Performs field work that involves walking or standing some of the time and involves exerting up to twenty-five pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

  • Involves routine and frequent exposure to:
    • Bright/dim light; Dusts and pollen.
    • Extreme heat and/or cold; Wet or humid conditions.
    • Extreme noise levels, Animals/wildlife.
    • Vibration; Fumes and/or noxious odors.
    • Traffic; Moving machinery.
    • Electrical shock; Heights.
    • Radiation; Disease/pathogens.
    • Toxic/caustic chemicals; Explosives; Violence.
    • Other extreme hazards not listed above.

Special Certifications and Licenses

  • Requires Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) required.
  • Must be able to be credentialed as a Licensed Practitioner of Healing Arts (LPHA) within a timeframe designated by Emergence Health Network.
  • Must possess and maintain a valid state Driver's License with an acceptable driving record.
  • Must be able to pass a TB, criminal background, and drug screen.

Americans with Disabilities Act (ADA) Compliance

Emergence Health Network is an Equal Opportunity Employer. Americans with Disabilities Act requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

  • Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
  • Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally competent and recovery-oriented care.
  • Must be able to wear a ballistic vest and flashlight when required.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.