Director of Information Technology

Job Code: DIT - 125
Revision Date: April 30, 2025

Starting Salary: $36.81 hourly; $76,569 annually

FLSA: Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

The Director of Information Technology works under general direction, manages the development of all application systems within Emergence Health Network, including enterprise and personal computer systems. Work responsibilities extend to leading, planning, directing and controlling the efforts of project application teams in designing, implementing, and maintaining data processing systems. The incumbent is responsible for scheduling and overseeing the daily operations of the division, as well as assuring a stable and available computer environment through data management, systems performance, hardware and operating software maintenance, security and user administration, and disciplined practices and procedures within operations.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Lead and manage the IT department, including system\network administrators, support staff, and vendors.
• Oversee all technology operations (network, infrastructure, software, cybersecurity) and evaluate them according to established goals.
• Direct and supervise technical staff, including hiring, training, performance evaluation, and development.
• Lead project planning, budgeting, and resource management for enterprise IT initiatives.
• Collaborate with stakeholders to identify business requirements and deliver cost-effective technology solutions.
• Oversee vendor and consultant engagements during system implementation and integraon phases.
• Ensure quality assurance, system documentation, training, and compliance with IT standards.
• Develop and monitor KPIs for continuous improvement in systems and customer support.
• Provide high-level technical expertise and mentorship across the department.
• Maintain availability for critical system support and participate in on-call rotations.

• Additional Duties:
• Stay updated on emerging technologies and industry trends.
• Support a culture of excellence, customer service, and staff development.
• Occasional travel and other duties as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's Degree in Health Care Administration, Public Administration, Business Administration or related field, supplemented by five (5) years of progressively responsible experience in systems analysis, design, and implementation, technical and application support, business analysis, programming experience, Enterprise Resource Planning (ERP) Financial, HR, Payroll, and/or database software systems, plus two (2) years of Supervisory or managerial experience in information technology management; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including DBT; and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to handle or feel. The employee frequently is required to reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must frequently lift and/or move up to 30 pounds and manually push/pull a dolly. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Must be able to operate a vehicle.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Extreme noise levels, Animals/wildlife.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

The statements are not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Special Certifications and Licenses

• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for leading and implementing the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.