Provides administrative oversight to all staff assigned to the Youth Crisis Outreach Team. Promotes a work environment that encourages teamwork. The Program Manager of Youth Crisis Outreach Team is responsible for implementation, administration, management, supervision, and policies and procedures. The administrator manages day-to-day functions of the YCOT Program. Responsibilities include program(s) implementation, management, supervision, and enforcement of policies and procedures that enable consumers access appropriate services as needed. This position also provides clinical leadership and support to program staff through case staffing, clinical consultation, onboarding support, and ongoing training for new employees to ensure quality service delivery and adherence to agency standards. The Program Manager may participate in after-hours on-call rotation to support crisis operations and staff as needed. The program manager will also hold a caseload and provide therapy and crisis counseling (5-10 patient caseload).

Work involves developing and maintaining professional contact with clients, client families, and service providers for medical, social, educational, psychiatric, and related service needs in order to specifically reduce client crisis experience. The Crisis Clinic is operational 24 hours a day, 7 days a week, 365 days a year.

This class works independently, under limited supervision, reporting major activities through periodic meetings. This position reports directly to the Director of Crisis & Emergency Services.

The purpose of this job is to perform activities related to assisting with the Employee Assistance Program (EAP) and supporting functions of the Human Resources Department including but not limited to recruitment, onboarding, benefits and credentialing, tracking and reporting on social media, job board statistics and other human resources activities as assigned. Assists with onboarding presentations for new employees and New Employee Orientation (NEO) as required. Works as a back-up and cross trainer to other HR Specialists, as needed.

This class works under general supervision, independently developing work methods and sequences. The incumbent will report directly to the Human Resources Director.

The position of CIT Specialist is a Crisis Intervention Team assignment where you will be partnered with a police officer assigned from the El Paso Police Department, a Deputy with the El Paso County Sheriff’s Office, or an officer with the Socorro Police Department that will respond to mental health crisis calls throughout the community and will offer crisis intervention, stabilization, and assessment services while in the field. This unit is operational 24 hours a day, 7 days a week, 365 days a year. Work involves developing short-term contact with clients, client families, and service providers for medical, social, educational, and related service needs.

This class works independently, under limited supervision, reporting major activities through periodic meetings.

The role of this job is to provide direct care services, training, consultative and other professional activities of rehabilitation treatment program and functions of a professional member of the multidisciplinary team assisting physicians and other professional/non-professional personnel in a rehabilitation treatment program. Depending on the assignment, the incumbent performs a variety of supportive tasks.

The Family Partner facilitates recovery and resiliency for caregivers of children/adults with serious emotional disturbances. The Family Partner assists families with information, informal support, and community referrals based on the Family Partner’s own experience with having a child/adult with a Mental Health Diagnosis and navigating the Mental Health System. Assumes a leadership role in improving outcomes of children/adults by providing parents/caregivers with: problem solving techniques for effective interaction with agencies, learning and practicing new skills, resources and information to link children/adults to community support systems, and support parents/caregivers in their achievement of their recovery goals that will improve the outcomes of their children/adult and help them monitor their progress. The Family Partner may also assist caregivers in the treatment of the child/adult, model effective coping techniques and self-help strategies based on the Family Partner’s own experience and supporting them in advocating for themselves and their child/adult to obtain effective services.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

The purpose of this job is to assist the Chief of Child, Adolescent, and Substance Use Disorder Services in the coordination and implementation of clinical services offered in various Behavioral Health Programs. This includes specialized initiatives such as First Episode Psychosis (FEP), Transition Age Youth Programs, and Peer Support Services. This Director is also responsible for other specialty programs that may be developed or acquired. Responsible for staff training and supervision of EHN Clinical Services team as deemed appropriate. Position may require Director to provide direct care service as an LPHA conducting assessments, diagnosing, and conducting individual, group, and family sessions as well as supervising employees on a one on one and/or group basis.

The incumbent is responsible for the design and implementation of specialized clinical programs, therapists, and treatment modalities. Coordinates and deploys clinical team members to provide services to a variety of clinics and/or programs and ensures flexibility, appropriate documentation, and provision of quality services. With younger individuals, working with families will be more prominent since they play a pivotal role in the individuals' lives during adolescence and the first years of adulthood. The Director will monitor, oversee, and supervise the team-based process and provide support, education, and consultation for staff.

This position reports directly to the Chief of Child, Adolescent, and Substance Use Disorder Services. This class works independently, under limited supervision, reporting major activities through periodic meetings.

This position is most often filled by a parent or other family member of a child or adolescent with mental health challenges and who has received or is currently receiving services from the mental health service system. The position is responsible for either setting up, or working with, an existing family-run organization that represents the cultural and linguistic background of the population of focus. Responsibilities include, but are not limited to, working in partnership with the awardee staff in all levels of decision making, including the development, implementation, and evaluation of the SOC, and providing support services for families receiving services through the grant.

The Lead Family Coordinator facilitates recovery and resiliency for caregivers of children/adults with serious emotional disturbances. The Lead Family Coordinator assists families with information, informal support, and community referrals based on the Lead Family Coordinator’s own experience with having a child/adult with a mental health diagnosis and navigating the mental health system. Assumes a leadership role in improving outcomes of children/adults by providing parents/caregivers with: problem solving techniques for effective interaction with agencies, learning and practicing new skills, resources and information to link children/adults to community support systems, and support parents/caregivers in their achievement of their recovery goals that will improve the outcomes of their children/adult and help them monitor their progress.

This class works under close supervision according to set procedures but determines how or when to complete tasks.

The purpose of this job is to provide Crisis Intervention services for the Local Crisis Hotline, 988 Suicide and Crisis Lifeline, and Local 311/911 Inter-Agency Program. Work involves developing professional contact with callers, caller’s families, and service providers from medical, social, educational, psychiatric and related service areas. Specific duties and responsibilities may vary dependent upon the functional area assigned including within the Crisis & Emergency Services Department: Crisis Hotline, which is operational 24 hours a day, 7 days a week, 365 days a year.

This class works under close to general supervision according to set procedures with moderate latitude for the use of initiative and independent judgment.

The purpose of this job is to respond to crisis stabilization or emergency support, which can be conducted via face to face, telephone, or virtual. In addition, conduct crisis check-ins and follow up to crisis response in accordance with the “AIM Model” and HHSC requirements for individuals diagnosed with IDD and a co-occurring diagnosis. Ability to triage cases within a hospital setting with psychiatrists, medical professionals, and paraprofessionals. Provide education and training to MCOT, YCOT, CIT, law enforcement, and others as appropriate.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

The Youth Crisis Outreach Team Specialist will play a vital role in the implementation of the YCOT program, offering immediate support to children and youth experiencing crisis situations. The purpose of the YCOT Specialist is to provide crisis intervention, screening, referral, relapse prevention, and follow-up/case monitoring services for Children and Youth who are experiencing crisis situations within El Paso County. This role involves trauma-informed interventions, crisis resolution, and ongoing support to ensure the well-being and mental health stability of the individuals served.

Work involves developing and maintaining professional contact with clients, client families, and service providers for medical, social, educational, psychiatric, and related service needs in order to specifically reduce client crisis experience. YCOT is operational 24 hours a day, 7 days a week, 365 days a year, on a month-to-month rotating schedule.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks. This class will report directly to the YCOT Program Manager.

The Chief of Client Experience (CCE) is responsible for advancing client satisfaction, service excellence, and organizational compliance by overseeing all client-facing services, centralized call center operations, and client rights protections. This includes supervision of call center staff, leadership of client experience initiatives, and management of the Client Rights program-ensuring advocacy, complaint resolution, and regulatory compliance in alignment with federal, state, and contractual requirements.

This position works independently under general supervision, developing strategies, work methods, and performance measures to achieve business objectives, optimal client experience, and protection of client rights.

Manages licensed clinical services provided throughout EHN, as they relate to Primary Care; and is responsible for effective and efficient leadership of provider performance. Provides direct primary care. This position reports to the CMO and is responsible for delivering and servicing EHN medical services in conjunction with division chiefs, serving strategies and performance standards, monitoring and applying continuous improvement processes to achieve expected high-quality medical outcomes while appropriately managing compliance and risk.

This class works independently, under limited supervision, reporting major activities through periodic meetings to the CMO.

The purpose of this job is to train Crisis MCOTS (Mobile Crisis Outreach Team), YCOTS (Youth Crisis Outreach Team Specialists and CIT (Crisis Intervention Teams) personnel in accordance with Emergence Health Network (EHN) standards of care, HHSC (TAC) requirements, and Info Item V. Those standards include an understanding of Trauma Informed Care Concepts especially as it relates to compassion and empathy for every individual that seeks out services from EHN. This includes the continual improvement of services for those who are seeking Crisis services with a strong emphasis on Intellectual/Developmental Disabilities and/or Mental Illness. Must have a good understanding of the dynamics of CIT. Includes the training of personnel in the following areas: Providing case management services including, lethality risk assessment, skills training, symptom management, crisis intervention, and rehabilitation services for youth and/or adults with mental illness, substance use and/or individuals with developmental disabilities.

This class works under general supervision, independently developing work methods and sequences. This position falls directly under the Chief of Crisis Intervention.

The purpose of this job is to coordinate and monitor the total nursing care of Emergence Health Network consumers by identifying health needs, recommending necessarily follow up, educating consumer and families and providing leadership through working cooperatively in complex situations with other team personnel while maintaining standards of nursing care/practice in the clinical setting. Implement and create center wide medical policies and procedures which pertain to the nursing department, assumes an advisory role for effective management of all assigned units, demonstrates leadership by assuming responsibility and accountability for actions, demonstrates a commitment to professional nursing practice, adheres to the nursing code of ethics, exhibits self-direction, continued learning, and participates in research activities when possible.

This class works under general supervision, independently developing work methods and sequences.

The purpose of Mobile Crisis Outreach Team (MCOT) is to provide crisis intervention, screening, referral, relapse prevention, and follow-up services for individuals who are experiencing crisis situations within El Paso County. Work involves developing and maintaining professional contact with clients, client families, and service providers for medical, social, educational, psychiatric, and related service needs in order to specifically reduce client crisis experience. Mobile Crisis Outreach Team is operational 24 hours a day, 7 days a week, 365 days a year, on a month-to-month rotating schedule.

This class works under close to general supervision according to set procedures with moderate latitude for the use of initiative and independent judgment.

The purpose of this job is to perform advanced/social/mental health/IDD services work to include, but not limited to any of the following: assessments, serving as a liaison between clients; clients' families, and the community to obtain/provide assistance and rehabilitative/therapeutic treatment. This incumbent is responsible for providing active treatment including individual, family, group, crisis, and substance abuse counseling.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to ensure program and contract rules are followed in the assigned program while adhering to company rules and budget guidelines while training and supervising caseworkers. May also be responsible of ensuring that all court associated relationships follow the law and provide best services available to clients. Serves as a facilitator between the agency, clients, courts and caseworkers.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to enhance the provision of services for high-needs Transition-Aged Youth (TAY) by working directly with youth who struggle with mental health, psychological trauma or substance use. The Youth and Young Adult Coordinator utilizes their lived experience to conduct outreach for program awareness, assist individuals navigating the treatment process, and facilitating educational opportunities to ensure client success. This position operates within the clubhouse model and ensures continuous access to care and services for individuals who are transitioning from intensive youth wraparound services into less intensive adult programming.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

The purpose of this job is to serve as a Clinical Supervisor within the Clinical Services Unit. The role involves delivering trauma-informed behavioral health services for victims of crime, survivors, and families throughout the phases of readiness, response, and recovery. The Clinical Supervisor will ensure the delivery of high-quality services, including therapy, assessments, community resource linkage, and direct care services.

This position reports to the Director of Clinical Services and works under general supervision, developing work methods and sequences while functioning independently or in a team setting.

The purpose of this job is to safely and responsibly transport, deliver and receive packages, mail, documents, and equipment essential to the support of consumer services. An employee in a position allocated to this class is responsible for planning routes, verifying deliveries and receipts, and protecting items during transit. Occasional assistance with inventory receiving and stocking will be required.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

The purpose of this position is to ensure patient pre-registration is conducted for the purposes of determining pre visit collections, authorization, and/or financial arrangement requirements (determining ability to pay/MAP/PHP-CCP).

The purpose of this job is to perform advanced/social/mental health/IDD services work to include but not limited to any of the following: assessments, serving as a liaison between clients; clients' families, and the community to obtain/provide assistance and rehabilitative/therapeutic treatment. This incumbent is responsible for providing active treatment including individual, family, group, crisis, and substance abuse counseling.

This class works under general supervision, independently developing work methods and sequences.

SUD Counselor is responsible for delivering comprehensive, client-centered care to individuals experiencing substance use disorders. This role includes conducting screenings, assessments, intakes, treatment planning, counseling, and discharge planning. The LCDC or Counselor Intern evaluates the severity of clients’ substance use and assesses psychosocial, emotional, behavioral, and environmental factors affecting recovery.

The counselor provides both individual and group counseling services, facilitates the development of personalized treatment goals, and utilizes evidence-based interventions techniques. The position also involves coordinating referrals to clinical, medical, psychiatric, and community support services to ensure continuity of care. The counselor collaborates with multidisciplinary teams to monitor progress, adjust treatment plans as necessary, and support clients throughout their recovery journey.

This executive leadership position serves as the Center’s chief legal advisor and provides comprehensive legal services, including governance counsel, representation, and legal research to the Board of Trustees, the Chief Executive Officer, executive leadership, management, and employees on applicable U.S. and Texas laws and regulations, Board policies, administrative rules, contractual matters, and other Center operations.

Provides proactive and strategic legal counsel on organizational risk, compliance, and workforce matters, including human resources policies and practices (staffing, compensation and benefits, employee relations, investigations, training, health and safety, and related regulatory compliance). Ensures that legal compliance and risk management strategies align with the Center’s mission, common purpose, values, and strategic objectives.

The incumbent will report directly to the Chief Executive Officer and serve as a key member of the executive leadership team, contributing to organizational decision-making.

The purpose of this job is to perform advanced/social/mental health/IDD services work to include, but not limited to any of the following: assessments, serving as a liaison between clients; clients' families, and the community to obtain/aid and rehabilitative/therapeutic treatment. This incumbent is responsible for providing active treatment including individual, family, group, crisis and substance abuse counseling.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to collaborate with other providers to increase job placements in surrounding areas, engage employers, and educate employment specialists, mental health professionals, recovery coaches, Mental Health (MH) and Substance Use Disorder (SUD) treatment centers and Medication Assisted Treatment (MAT) teams within the local service area. The Job Developer shall practice principles of job development and shall focus on the provision of services to individuals who have a history of receiving MAT and have a desire to obtain competitive employment, or who have a co-occurring mental illness or other SUD.

This position works under general supervision, independently developing work methods and sequences.

The purpose of this job is to provide moderately complex case management work. Work involves developing and maintaining long-term contact with justice involved clients, client families, and service providers for medical, social, educational, and related service needs. Specific duties and responsibilities may vary dependent upon the functional area assigned.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

The purpose of this job is to ensure program and contract rules are followed in the assigned program while adhering to company rules and budget guidelines while training and supervising crisis specialists. Serves as a facilitator between the agency, clients, and specialists. Specific duties and responsibilities may vary dependent upon the functional area assigned including within the Crisis & Emergency Services Department: Extended Observation Unit, Mobile Crisis Outreach Team, and/or Crisis Hotline, which are operational 24 hours a day, 7 days a week, 365 days a year.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to perform advanced/social/mental health/IDD services work to include, but not limited to any of the following: assessments, serving as a liaison between clients; clients' families, and the community to obtain/aid and rehabilitative/therapeutic treatment. This incumbent is responsible for providing active treatment including individual, family, group, crisis and substance abuse counseling.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to provide moderately complex case management work. Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs. Specific duties and responsibilities may vary dependent upon the functional area assigned.

The purpose of this job is to perform advanced/social/mental health/IDD services work to include, but not limited to any of the following: assessments, serving as a liaison between clients; clients' families, and the community to obtain/aid and rehabilitative/therapeutic treatment. This incumbent is responsible for providing active treatment including individual, family, group, crisis and substance abuse counseling.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to coordinate and monitor the total nursing care of Extended Observation Unit by conducting medical clearance triage, psychiatric nursing assessment, developing individual nursing treatment plan and conducting routine rounds every 2 hours on all EOU Consumers. Identify health needs and educate consumers and families while providing leadership though working cooperatively in complex situations with other ream personnel and maintaining standards of nursing care/practice in the clinical setting. Implements the center-wide Policy and Procedure Manual which pertain to the nursing department, assumes an advisory role for effective management of Extended Observation Unit, demonstrate leadership by assuming responsibility and accountability for actions, and demonstrate a commitment to professional nursing practice.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this position is to provide individuals diagnosed with an Intellectual Developmental Disability (IDD) assistance with activities of daily living such as meal preparation, personal hygiene, and medication administration. This position will also facilitate community involvement by accompanying individuals on community outings or providing transportation to work or other activities. It will entail collaboration with the clinical staff to support the Individual Plan of Care, therapeutic and behavioral plans in place to enhance the quality of life of the individual. Direct Care Associates are employed in a wide range of work settings. Associates are subject to work in a residential care facility, individualized skills and socialization program, or community setting. Specific duties and responsibilities may vary dependent upon the functional area assigned.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

The Behavioral Health Technician (BHT) functions as an active part of the treatment team, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in ages depending on work location. BHTs work under the direction of a nurse and /or other appropriately designated staff. The Behavioral Health Technician participates in delegated activities and in the care of the client and promoting safety, both physical and emotional, for the client. Responsible for providing services through the observation, monitoring, management and documentation process of the client in the care setting. Follows policies and procedures and exhibits leadership by assuming responsibility and accountability of actions. Displays commitment to patient care and adheres to the EHN code of ethics, exhibits self-direction, partakes in continued learning and participates in research activities when possible. Provides a safe and therapeutic environment for consumers.

The purpose of this job is to train employees according to the Emergence Health Network Academy's workforce and leadership development programs. Supports the continual improvement of services for EHN with a strong emphasis on Intellectual/Developmental Disabilities and/or Mental Illness through coordination and implementation of the EHN University concept staff development/training program. Specific coursework or training is dependent upon the area assigned.

The purpose of this job is to provide moderately complex case management work. Work involves developing and maintaining professional contact with clients, client families, and service providers for medical, social, educational, psychiatric and related service needs. Specific duties and responsibilities may vary dependent upon the functional area assigned including within the Crisis & Emergency Services Department: Extended Observation Unit, Mobile Crisis Outreach Team and Crisis Intervention Services, which are operational 24 hours a day, 7 days a week, 365 days a year.

This class works under close to general supervision according to set procedures with moderate latitude for the use of initiative and independent judgment.

The purpose of this job is to provide moderately complex case management work. Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs. Specific duties and responsibilities may vary dependent upon the functional area assigned.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Act as a liaison to individuals in the criminal justice system that are in need of mental health services. Link qualified individuals to the Local Mental Health Authority (LMHA). The position requires close work with the following agencies to facilitate services for individuals identified as having a neuro-illness: El Paso Psychiatric Center, County Attorney's Office, El Paso Public Defender's Office, El Paso County Detention Facility, and the West Texas Community Supervision and Corrections Department and the El Paso County and District Courts. The nature of the duties requires timely intervention and recurrent face-to- face contact with consumer, family, and service providers. Upon individual's discharge from primary State Mental Health Facility, liaison must provide face-to-face contact within 7 days of discharge and complete Continuity of Care (COC) assessment and prepare documentation which may include treatment recommendations for the client. The position requires working with the Judiciary.

This class works under general supervision, independently developing work methods and sequences. This position reports directly to the Program Manager of Court Services.

The Certified Medical Assistant (CMA) performs duties under direction of a clinical supervisor (RN/LVN/Physician/APRN/PA) to assist in examination and treatment of individuals served at the clinical site. The CMA makes interpretations and exercises some discretion in routine situations. The CMA provides direct care with utmost customer service, compassion, and integrity to individuals in a clinic setting.

This class works independently, under limited supervision, reporting major activities through periodic meetings.

The purpose of this job is to be primarily responsible for the front desk screening process and direct contact with patient on registration and Financial Evaluation Process. This position functions as the main team information coordinator fielding messages for staff in the field, coordinating appointments, as well as providing clinic clerical support. Educates patients regarding Center's Fee policy and Collection’s process. Must be familiar and able to perform electronic and paper billing.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

The purpose of this job is to coordinate services and support to individuals residing in an Intermediate Care Facility. The QIDP is responsible for the wellbeing of the ICF consumers and advocates for their rights. This role is in charge of and coordinating services to individuals enrolled in Home based Community Services (HCS) and Texas Home Living (TxHmL) and Intermediate Care Facilities (ICF). Ensures assistance in the provision of access to medical, social, educational, vocational, and other services to help individuals become independent. Create and conduct training to assist consumers in developing, maintaining or increasing their independence.

This class works under general supervision, independently developing work methods and sequences. This role reports to the Program Director of IDD Community Services.

The purpose of this job is to oversee the infrastructure of the Outpatient Biopsychosocial Intervention as defined by the HHSC LIDDA Performance Contract Rules and Regulations and that Performance Measures are adhered. This scope of work includes best practice models developed in the Learning Collaborative and strategies that aim to expand access to outpatient mental health services for individuals with IDD and mental health needs. The services are designed for children and adults who have IDD or who are presumed to have IDD and who also have a co-occurring mental health condition, substance use disorder, or behavior support needs.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to performs administrative/clerical duties for the Benefits Assistance Program to include local travel to outpatient clinics and court mandated hearings, as scheduled.? Assists consumers with chronic mental illness and/or IDD in obtaining Social Security Disability Benefits through clear, effective and efficient Medicaid Policy, Programs and Billing. This job involves fact checking, record keeping and advocacy on behalf of their clients.? It follows established policies & procedures.? Places priorities in assisting consumers obtain Supplemental Security Income/Medicaid.

This class works under close supervision according to set procedures.

The purpose of this job is to perform advanced/social/mental health/IDD services work to include, but not limited to, any of the following: assessments, serving as a liaison between clients; clients' families, and the community to obtain/aid and rehabilitative/therapeutic treatment. This incumbent is responsible for providing active treatment including individual, family, group, crisis, and substance abuse counseling.

This class works under general supervision, independently developing work methods and sequences.

The purpose of this job is to perform professional and highly responsible psychiatric services to clients with mental health problems, intellectual developmental disability, and substance abuse. Medical Authority in all matters regarding medications, hospitalization, suicide, homicide assessments, and all other matters involving medial judgment and intervention. Serves as consultant to other professionals.

The purpose of this job is to perform professional and highly responsible psychiatric services to clients with mental health problems, intellectual developmental disability, and substance abuse. Medical Authority in all matters regarding medications, hospitalization, suicide, homicide assessments, and all other matters involving medial judgment and intervention. Serves as consultant to other professionals.