SUD CHW Program Supervisor

Job Code: SUDCPS - 115
Revision Date: October 05, 2026

Starting Salary: $23.89 hourly; $49,693 annually

FLSA: Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

The purpose of the Community Health Worker (CHW) Program Supervisor is to ensure program and contract rules are followed while also adhering to company standards, budget guidelines, and general supervision of CHW's.

This class works under general supervision, independently developing work methods and sequences.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position, as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and issues, directing work, counseling, disciplining, and completing employee performance appraisals.
• Spends, at a minimum, fifty percent (50%) of work time delivering direct participant services as dictated by contract performance measures.
• Participate on programmatic conference calls as scheduled by System Agency.
• Coordinates, assigns, and reviews work and establish work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answer questions; gives advice and direction as needed.
• Establish and maintain working linkages through Memorandums of Understanding (MOU's) with a network of community and social service agencies serving or having an interest in the eligible population.
• Engage in assertive outreach in locations and times where the eligible populations are likely to be found.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires an Associates Degree, Bachelor's Degree preferred in Health or Human Services, Social Services, Rehabilitation, Emergency Management, or related field, supplemented by one (1) year of supervisory experience, or possession of any equivalent combination of education, training, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

• Be knowledgeable and competent in discussing HIV, HCV and other communicable diseases associated with substance use and demonstrate a high-level application of educational and open discussion on human sexuality.
• Be knowledgeable and competent in discussing opioid usage, overdose, and poisoning and demonstrate the ability to educate and train individuals on proper utilization of overdose reversal medication and public health tools.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Extreme noise levels, Animals/wildlife.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.
• Regularly works outreach environments that may be uncontrolled, unpredictable, and subject to changing safety conditions.
• Potential exposure to individuals experiencing intoxication, withdrawal, behavioral health crises, and other circumstances involving unpredictable behavior.
• Potential exposure to blood and other bodily fluids, used syringes/needles, drug paraphernalia, and potentially infectious materials or people.

Special Certifications and Licenses

• Requires CHW's to obtain DSHS Community Health Worker certification within 6 months from date of contract or start of date of employment.
• Licensed Chemical Dependency Counselor preferred but not required.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background, and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family-centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for leading and implementing the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.