Program Manager of Crisis Intervention Team
Job Code: PMCIT - 122
Revision Date: October 31, 2022
Starting Salary: $31.80 hourly; $66,143.00 annually
FLSA: Exempt
Overview
We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.
General Description
The Program Manager supports the program Director in overseeing the clinical services provided in the community to individuals exhibiting symptoms of mental illness. The Program Manager responds to and coordinates with Crisis and Emergency Services leadership and officers assigned from the El Paso Police Department or Sheriff's Department in a joint collaborative initiative called the Crisis Intervention Team (CIT). CIT interfaces with other programs in the agency, law enforcement jurisdictions, and the community. This position is responsible for providing the following services: Management and oversight of the program, assuming leadership and administrative support during their assigned shift, data collection and reporting, crisis intervention, mental health assessments, case management and follow-up, patient linkages & referrals, and serves as the liaison between the agency and the community. The position is responsible for staff training and supervision of clinical and crisis staff assigned to the unit. Under CIT, the Program Manager manages and monitors the design and implementation of specialized clinical programs, community outreach, therapies, and treatment modalities. The Program Manager coordinates and deploys clinical and crisis team members to provide services provided in the community. The Program Manager ensures quality care standards are met for patient centered care efforts, and oversees the flexibility, appropriate documentation, and provision of patient services. The Program Manager ensures that all standard operating procedures are met for EHN staff; is responsible in responding to the needs or requirements submitted by the designated law enforcement agencies and maintaining operational and communication efficiency between all agencies.
This class works under close to general supervision according to set procedures but determines how or when to complete tasks.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
Minimum Education and Experience Requirements
Requires a Master's Degree in Psychology, Social Sciences or related behavioral field supplemented by three (3) years of progressive clinical, crisis intervention, field case work, or relative experience in crisis law enforcement and two (2) years of supervisory experience; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.
Experience with trauma-informed services; cognitive behavioral therapies, including DBT; and motivational therapies including the use of incentives, preferred.
Required Knowledge and Abilities
Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.
Physical Demands
This is field work where EHN staff will be assigned with a police officer. While in the field there may be physical demands that are beyond what is required in a typical office environment. While in the field you may be required to respond physically in the following manner: rapid physical response to protect oneself, strenuous physical exertion resulting from an altercation or exigent circumstance, running and or sprinting, assuming a bodily defensive posture, and the need to exercise PMAB response measures.
While performing the duties in an office environment, the employee is regularly required to sit and use hands and fingers to handle or feel. The employee frequently is required to reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Must be able to operate a vehicle. Sitting 2/3 time. Stand, walk, bend, stoop, and kneel, reach with hands and arms, twist at the waist push and/or pull less than 1/3 of time. Lift and carry maximum of 15 pounds less than 1/3 of time, Keyboard manipulation daily 25%; standing 10% daily; bending 10% daily; and stretching/filing 10% daily.
Unavoidable Hazards (Work Environment)
Special Certifications and Licenses
Americans with Disabilities Act Compliance (ADA)
Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Other Job Characteristics
Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.