Program Manager of Assertive Community Treatment (ACT)

Job Code: PRMGR - 120

Revision Date: October 31, 2022

Starting Salary: $28.84 hourly; $59,993 annually
FLSA: Exempt

Overview
We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

The purpose of this job is to provide administrative supervision of assigned program.  Responsibilities include program(s) implementation, management, supervision and enforcement of policies and procedures that enable consumers appropriate services as needed. Ensures that all court associated relationships follow the law and provide best services available to clients.  Serves as a facilitator between the agency, clients, courts, and caseworkers.

This class works independently, under limited supervision, reporting major activities through periodic meetings.

 Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Appears in Court as necessary, reporting to Judge, attorneys and district attorney's updates on current screened clients.  Advocates for clients' charges to be dismissed, identifies material witnesses to testify on behalf of clients.
• Provides administrative and clinical supervision to Program Staff to manage day-to-day progress with provided services.
• Authorizes and process referrals and inquiries about the Program from the courts, attorney United States Probation Officer (USPO), Adult Behavioral Clinics, and Inpatient Psychiatric hospitals.
• Ensures data collection for grant reporting.
• Delegates and distributes caseloads accordingly and monitors direct care to ensure client care is followed up.
• Collects, compiles and administers all regulatory documents for Program and staff providing services.
• Administratively documents revenue review, client intake and discharge. 
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's Degree, Prefers a Master's Degree in Psychology, Social Sciences, Social Work, Counseling or related behavioral field supplemented by two (2) years of progressive clinical, crisis intervention, field case work, or other relative experience in a non-profit medical provider entity, and two (2) years of supervisory experience; or possession of any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, such as Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Extreme noise levels, Animals/wildlife.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Must be able to be credentialed as a Qualified Mental Health Practitioner Community Service (QMHP-CS) within the timeframe designated by EHN.
• Must be able to be credentialed as a Licensed Bachelor Social Worker (LBSW), Licensed Master Social Worker (LMSW), or Licensed Professional Counselor (LPC), within a timeframe designated by Emergence Health Network.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Americans with Disabilities Act (ADA) Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer.  ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally competent and recovery-oriented care.
• Responsible for leading and implementing the EHN common purpose and service framework to continuously provide exceptional care to all constituents.
  

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.