Crisis
Specialist Supervisor
Job
Code: CRSS - 114
Revision Date: October 28, 2022
Salary Range: $21.52 hourly; $44,768
annually
FLSA: Exempt
Overview
We are an agency committed to innovative behavioral health services in
trauma-informed care that promote healing and recovery to instill a sense of
empowerment and foster a lifelong sense of resilience.
General Description
The
purpose of this job is to ensure program and contract rules are followed in the
assigned program while adhering to company rules and budget guidelines while
training and supervising crisis specialists. Serves as a facilitator between
the agency, clients, and specialists. Specific duties and responsibilities may vary dependent upon
the functional area assigned including within the Crisis & Emergency
Services Department: Extended Observation Unit, Mobile Crisis Outreach Team,
and/or Crisis Hotline, which are operational 24 hours a day, 7 days a week, 365
days a year.
This
class works under general supervision, independently developing work methods
and sequences.
Duties and Responsibilities
The functions listed below are those that represent the
majority of the time spent working in this position. Management may assign
additional functions related to the type of work of the position as necessary.
- Supervises, directs, and
evaluates assigned staff, processing employee concerns and problems,
directing work, counseling, disciplining, and completing employee
performance appraisals.
- Coordinates, assigns and
reviews work and establishes work schedules; maintains standards; monitors
status of work in progress; inspects completed work assignments; answers
questions; gives advice and direction as needed.
- Provides
case management services including, lethality risk assessment, skills
training, symptom management, crisis intervention, and rehabilitation
services for youth and/or adults with mental illness and/or individuals
with developmental disabilities.
- Provides
on-site and off-site emergency screening assessments with rapid crisis
intervention and crisis management to individuals experiencing a
behavioral or emotional crisis with the potential for life threatening behavior
and/or acute psychiatric crisis.
- Coordinates
and provides appropriate referral and linkage services.
- Provides
telephonic crisis intervention to ensure continuity of care; and conduct,
and documents follow-up calls on consumers who were referred for admission
and not admitted, contacting consumers within 24 hours and providing
additional follow up as assigned. Will contact and document other
consumers for follow-up as requested by Crisis Screeners and outpatient
Caseworkers.
- Demonstrates
a positive role model to youth and/or adults and advocates on their and
their family's behalf.
- Responsible
for coordination, planning and implementation of the Recovery Plan as
required for level of care services.
- Provides
rehabilitative services including general symptom management, community
living skills, and employment related skills to increase our client's
independence and increase their ability to maintain community tenure.
- Documents
any service delivery, intervention conducted, communication with others,
to include outside agency personnel with rationale for intervention, date,
time, name of person spoken to, and purpose.
- Maintains
compliance with all Joint Commission training requirements relevant to job
duties, including but not limited to those dealing with use of restraints
and physical holding of individuals receiving services.
- Performs
other duties as assigned.
Minimum Education and Experience Requirements
Requires a Bachelor's Degree in Psychology, Social Sciences
or related behavioral field, supplemented by two (2) years of direct
casework/case management experience and one (1) year of supervisory experience;
or possession of any equivalent combination of education, training, and
experience which provides the requisite knowledge, skills, and abilities;
bilingual preferred.
Experience with trauma-informed services; cognitive
behavioral therapies, including Dialectical Behavioral Therapy (DBT); and
motivational therapies including the use of incentives, preferred.
Required Knowledge and Abilities
Knowledge of trauma-informed theories, principals, and practices
(includes multi-faceted understanding of concepts such as community trauma,
intergenerational and historical trauma, parallel processes, and universal
precautions), preferred.
Physical Demands
Performs sedentary work that involves walking or standing
some of the time and involves exerting up to 10 pounds of force on a regular
and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
- Involves
routine and frequent exposure to
- Bright/dim light; Dusts and pollen.
- Extreme heat and/or cold; Wet or
humid conditions.
- Extreme noise levels,
Animals/wildlife.
- Vibration; Fumes and/or noxious
odors.
- Traffic; Moving machinery.
- Disease/pathogens.
- Violence.
- Other extreme hazards not listed
above.
Special Certifications and Licenses
- Must
possess and maintain Qualified Mental Health Professional-Community
Service (QMHP-CS) certification.
- Must
possess and maintain a valid state Driver's License with an acceptable
driving record.
- Must
be able to pass a TB, criminal background and drug screen.
Americans with Disabilities Act Compliance (ADA)
Emergence Health Network is an Equal Opportunity
Employer. ADA requires Emergence Health Network to provide reasonable
accommodations to qualified persons with disabilities. Prospective and current
employees are encouraged to discuss ADA accommodations with management.
Other Job Characteristics
- Staffing
requirements, including criteria that staff have diverse disciplinary
backgrounds, have necessary State required license and accreditation, and
are culturally and linguistically trained to serve the needs of the
clinic's patient population.
- Credentialed,
certified, and licensed professionals with adequate training in
person-centered, family centered, trauma informed, culturally-competent
and recovery-oriented care.
Note:
This Class Description does not constitute an employment agreement between
Emergence Health Network and an employee and is subject to change by the
Emergence Health Network as its needs change.