Community Relations Coordinator

Job Code: CMRC - 116

Starting Salary: $23.73 hourly; $49,357 annually

FLSA: Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

The purpose of this job is to provide development support for selected clinical programs through the coordination of market research, scheduling meetings and presentations for continual generation of new referral sources.  Coordinate marketing efforts to obtain referrals and establish new referral sources by planning and organizing daily work schedules to call on existing or potential source and other factors. Provide information and marketing materials about EHN commercial services to increase awareness. Also assist in general outreach and fundraising efforts as required.

This class works under general supervision, independently developing work methods and sequences. 

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Adjusts content of sales presentations and other materials to reflect the needs of differing patient populations.
• Assists in the creation of marketing materials such as flyers, brochures, referral pads, etc. for EHN services being promoted.
• Visit local physicians to promote EHN services for consumer referrals.
• Prepares weekly report of what accomplishments were met to include visits made, meetings attended and track efforts resulting in referrals.
• Assists in planning of promotional events for EHN services to the community.
• Focuses sales efforts by studying existing and potential encounter volume.
• Monitors competition by gathering current marketplace information on pricing, new services, clinical and customer service enhancements, etc.
• Assist in promoting EHN reputation and services on social media and at community events.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Represents EHN clinical programs to area physicians, inpatient facilities, governmental and social service agencies and all other possible referral sources.
• Organize periodic educational events highlighting clinical programming.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's degree in Communication, Marketing or closely related major supplemented by three (3) years of experience in sales, marketing, development or related field; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of marketing and business development principles with an emphasis on healthcare preferred.  Must have strong communication skills in all forms and must have the ability to build professional relationships with referral sources, providers/support staff and funders.  Must understand healthcare marketplace and ethical business development practices.

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting up to 40 pounds of force on a regular and recurring basis or skill, or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer.  ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally-competent and recovery-oriented care.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.