Center Representative
Job Code: CCR - 105
Revision Date: September 8, 2023
Starting Salary: $15.40 hourly; $32,032 annually
FLSA: Non-Exempt
Overview
We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.
General Description
The purpose of this position is to deliver high quality customer service while ensuring effective communication between the consumers and clinics of Emergence Health Network (EHN). This position operates at a high-volume call center setting (in-bound and out-bound), assisting established consumers with scheduling appointments, appointment reminders, informing consumers of insurance and financials statuses and updating demographic information on EHN's Electronic Health Record (EHR).
This class works under close to general supervision according to set procedures but determines how or when to complete tasks.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
Minimum Education and Experience Requirements
Requires High School graduation or GED equivalent supplemented by one (1) year of experience in a call center or medical office setting. Experience in a call center atmosphere with the ability to multitask with high volume of calls.
Required Knowledge and Abilities
Knowledge of trauma-informed theories, principles, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.
Physical Demands
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Special Certifications and Licenses
Americans with Disabilities Act (ADA) Compliance
Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Other Job Characteristics
Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.