Clinician and Officer Evaluation (CORE) Caseworker I

Job Code: CW - 111

Starting Salary: $18.59 hourly; $38,672 annually

FLSA: Non-Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

The position of a CORE Caseworker is to assist El Paso's law enforcement officers more effectively to manage a mental health crisis for off-site calls. This is accomplished by the Specialist working on stabilizing and assessing the individual via a tablet/iPad while located at the Emergence Health Network (EHN) crisis call center. The Specialist will complete a brief video assessment of the individual in crisis and offer intervention suggestions. CORE Caseworkers will be working a four (4) by ten (10) shift with three (3) consecutive days off on a rotating shift Sunday through Saturday. Hours of operation are from 8:00 am to 10 p.m., Monday through Friday and 10:00 a.m. to 8:00 p.m. on Saturday and Sunday.

The position works under general supervision, under police guidance and protection, and with moderate to higher latitude for the use of initiative and independent judgment while operating in the field.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• This position is under the general supervision of the CORE Program Manager.
• The Specialist will respond to mental health (MH) crisis calls via the use of a tablet/iPad and provide off-site emergency screening assessments and rapid crisis intervention and crisis management to individuals experiencing a behavioral or emotional crisis with the potential for life threatening behavior and/or acute psychiatric crisis that Law Enforcement is responding to.
• Is available to the El Paso Police Department Special Weapons and Tactics (SWAT)/Crime of Moral Turpitude (CMT) calls to provide support and a history on the individual.
• Reports to a designated call center and completes assessments as indicated by team management.
• Staff all screenings with Administrator on Duty, clinician, and or Practitioner on call to provide the most appropriate disposition based on the client's individual needs, communicates disposition to the manager on shift and the Crisis Hotline.
• Links consumer to immediate crisis stabilization and intervention services under the Crisis & Emergency Services (CES) division when required.
• Provides client tailored community referrals and linkage to assist the client in meeting individual needs and psychosocial requirements, to include psychiatric needs.
• If inpatient stabilization is needed, provides ongoing coordination with psychiatric facilities.
• Documents any service delivery, intervention conducted, communication with others to include outside agency personnel with rationale for intervention, date, time, name of person spoken to, and purpose.
• Reviews clinical documentation for quality, completeness, and timeliness.
• This position requires flexibility for work scheduling purposes and requires on-going cross training that involves changes in police or clinical operating procedures to effectively accomplish position duties and meet performance outcomes.
• Complies with all additional unit training(s) as designated by unit and center management.
• Exemplifies teamwork through effective communication, cooperation, respect and dignity towards clients, co-workers, collaborating agency staff, outside agency personnel, and EHN staff.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's degree, Master's degree preferred, in Psychology, Social Sciences or related behavioral field supplemented by two (2) years of progressive clinical services, crisis intervention services, crisis counseling, field casework; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principles, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Physical Demands

Performs field work that involves walking or standing some of the time and involves exerting up to twenty-five pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Extreme noise levels, Animals/wildlife.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Must be able to be credentialed as a Qualified Mental Health Practitioner Community Service (QMHP-CS) within the timeframe designated by EHN.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background, and drug screen.

Americans with Disabilities Act Compliance

Emergence Health Network is an Equal Opportunity Employer. Americans with Disabilities Act (ADA) requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally competent and recovery-oriented care.
• Must be able to wear a ballistic vest and flashlight when required.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.